[{"data":1,"prerenderedAt":315},["ShallowReactive",2],{"legal:\u002Flegal\u002Frefund-policy":3},{"id":4,"title":5,"body":6,"description":306,"effectiveDate":307,"extension":308,"meta":309,"navigation":310,"path":311,"seo":312,"stem":313,"__hash__":314},"legal\u002Flegal\u002Frefund-policy.md","Refund policy",{"type":7,"value":8,"toc":291},"minimark",[9,13,20,34,39,46,49,56,60,67,71,78,139,142,146,153,157,165,169,179,183,215,219,230,236,240,247,261,265,268,272],[10,11,5],"h1",{"id":12},"refund-policy",[14,15,16],"p",{},[17,18,19],"strong",{},"Effective 24 April 2026",[14,21,22,23,28,29,33],{},"This policy explains how cancellations and refunds work on Book-A-Bed.\nIt applies once a booking is created and continues to apply after the\nstay completes. Please also read the ",[24,25,27],"a",{"href":26},"\u002Fterms","Terms of use"," and the\nowner's published ",[30,31,32],"span",{},"house rules"," for property-specific conditions.",[35,36,38],"h2",{"id":37},"important-note-on-payments-today","Important note on payments today",[14,40,41,42,45],{},"Book-A-Bed is currently operating in ",[17,43,44],{},"owner-confirmation mode without\nonline payments",". When you send a booking request, no money is\ncollected by us. After the owner accepts the request, you coordinate\nthe payment directly with the owner.",[14,47,48],{},"Refunds for payments arranged directly with the owner are handled by\nthe owner according to their own published policy.",[14,50,51,52,55],{},"The rules below will apply automatically ",[17,53,54],{},"once Book-A-Bed enables\nonline payments"," (currently planned for a future phase).",[35,57,59],{"id":58},"_1-withdrawing-a-pending-request","1. Withdrawing a pending request",[14,61,62,63,66],{},"Before an owner confirms a booking, you can withdraw the request at\nany time ",[17,64,65],{},"at no charge",". The held beds are released back to the\ninventory immediately.",[35,68,70],{"id":69},"_2-confirmed-bookings-guest-cancellation","2. Confirmed bookings — guest cancellation",[14,72,73,74,77],{},"Once an owner has confirmed your booking, the following tiers apply\nto refund of the ",[17,75,76],{},"accommodation amount"," (security deposit is\nrefunded separately on completion of the stay per owner policy):",[79,80,81,94],"table",{},[82,83,84],"thead",{},[85,86,87,91],"tr",{},[88,89,90],"th",{},"When you cancel",[88,92,93],{},"Refund",[95,96,97,110,120,131],"tbody",{},[85,98,99,107],{},[100,101,102,103,106],"td",{},"More than ",[17,104,105],{},"7 days"," before check-in",[100,108,109],{},"100%",[85,111,112,117],{},[100,113,114,106],{},[17,115,116],{},"3–7 days",[100,118,119],{},"50%",[85,121,122,128],{},[100,123,124,125,106],{},"Less than ",[17,126,127],{},"3 days",[100,129,130],{},"0%",[85,132,133,136],{},[100,134,135],{},"After check-in",[100,137,138],{},"Unused nights prorated, subject to owner discretion",[14,140,141],{},"For long stays (monthly rent), refunds are calculated on the\ncurrent rental month only. Future months that have been prepaid are\nfully refunded unless the guest has caused damage.",[35,143,145],{"id":144},"_3-owner-initiated-cancellation","3. Owner-initiated cancellation",[14,147,148,149,152],{},"If an owner cancels a confirmed booking, you receive a ",[17,150,151],{},"100% refund\nof the amount paid",". We may also offer a modest rebooking credit\nat our discretion and may penalise the owner's account for repeated\ncancellations.",[35,154,156],{"id":155},"_4-force-majeure","4. Force majeure",[14,158,159,160,164],{},"In extraordinary circumstances — natural disaster, government order,\nsignificant civil disruption affecting the property's area — we may,\nat our sole discretion, offer full or partial refunds even outside\nthe standard tiers above. Email ",[24,161,163],{"href":162},"mailto:support@bookabed.in","support@bookabed.in"," with evidence.",[35,166,168],{"id":167},"_5-owner-guest-disputes","5. Owner-guest disputes",[14,170,171,172,175,176,178],{},"If you believe the property was materially different from the\nlisting, unsafe, or otherwise not as described, you have ",[17,173,174],{},"48 hours\nafter check-in"," to raise a complaint with ",[24,177,163],{"href":162},". We\nwill review and may, at our discretion, refund all or part of the\namount paid.",[35,180,182],{"id":181},"_6-refund-method-and-timing","6. Refund method and timing",[184,185,186,194,209,212],"ul",{},[187,188,189,190,193],"li",{},"Refunds are processed to the ",[17,191,192],{},"original payment method"," used for\nthe booking.",[187,195,196,197,200,201,204,205,208],{},"Once approved, refunds are initiated within ",[17,198,199],{},"3 business days",".\nMost banks credit within ",[17,202,203],{},"7 business days","; some take up to\n",[17,206,207],{},"14 business days",".",[187,210,211],{},"Payment gateway fees may be deducted from the refunded amount in\nline with the gateway's published fee schedule.",[187,213,214],{},"Refunds cannot be redirected to a different payment method or\nbank account.",[35,216,218],{"id":217},"_7-security-deposits","7. Security deposits",[14,220,221,222,225,226,229],{},"Security deposits (where charged) are ",[17,223,224],{},"fully refundable"," at the\nend of the stay, less deductions for damage beyond normal wear and\ntear. The owner is responsible for returning the deposit within\n",[17,227,228],{},"14 days of checkout"," or providing an itemised statement of\ndeductions.",[14,231,232,233,235],{},"If a deposit dispute arises, email ",[24,234,163],{"href":162},". We will\nmediate but cannot compel the owner.",[35,237,239],{"id":238},"_8-no-refund-situations","8. No refund situations",[14,241,242,243,246],{},"Refunds are ",[17,244,245],{},"not"," issued for:",[184,248,249,252,255,258],{},[187,250,251],{},"Stays that were completed as described in the listing.",[187,253,254],{},"Missed check-in without notice (no-show).",[187,256,257],{},"Violations of the owner's house rules that lead to eviction.",[187,259,260],{},"Booking beds you did not intend to use (\"just in case\" bookings\nthat you then abandon).",[35,262,264],{"id":263},"_9-changes-to-this-policy","9. Changes to this policy",[14,266,267],{},"We may update this policy. Material changes will be posted here and\nannounced at least 14 days in advance. The version of this policy\nin effect at the time of booking applies to that booking.",[35,269,271],{"id":270},"_10-contact","10. Contact",[184,273,274,282],{},[187,275,276,279,280],{},[17,277,278],{},"Refund requests + disputes:"," ",[24,281,163],{"href":162},[187,283,284,279,287],{},[17,285,286],{},"General queries:",[24,288,290],{"href":289},"mailto:help@bookabed.in","help@bookabed.in",{"title":292,"searchDepth":293,"depth":293,"links":294},"",2,[295,296,297,298,299,300,301,302,303,304,305],{"id":37,"depth":293,"text":38},{"id":58,"depth":293,"text":59},{"id":69,"depth":293,"text":70},{"id":144,"depth":293,"text":145},{"id":155,"depth":293,"text":156},{"id":167,"depth":293,"text":168},{"id":181,"depth":293,"text":182},{"id":217,"depth":293,"text":218},{"id":238,"depth":293,"text":239},{"id":263,"depth":293,"text":264},{"id":270,"depth":293,"text":271},"How cancellations and refunds work on Book-A-Bed.","2026-04-24","md",{},true,"\u002Flegal\u002Frefund-policy",{"title":5,"description":306},"legal\u002Frefund-policy","tC_bJS7LO_uXYuYwBEu0z3RdJEvzkcvE8c_2rUJ4-08",1778159936925]