Question 1

How do I book a stay?

Accepted Answer

Open any property listing, pick your check-in / check-out dates, choose a room, and tap "Request to book" (or "Book now" if the listing supports instant booking). The owner has 24 hours to confirm a regular request; instant-book reservations are confirmed automatically.

Question 2

What's the difference between Instant book and Request to book?

Accepted Answer

Instant book listings are confirmed the moment you pay — no owner approval needed. Request-to-book listings give the owner up to 24 hours to accept or decline; if they don't respond, your card isn't charged.

Question 3

Can I visit the property before booking?

Accepted Answer

Use the "Ask the owner" button on any property page to message them directly. Many owners are happy to schedule an in-person visit — just ask.

Question 4

What documents do I need at check-in?

Accepted Answer

A valid government photo ID (Aadhaar, PAN, driving license, or passport). The owner verifies it on arrival; we don't store ID copies on the platform.

Question 5

Can I book a stay for someone else?

Accepted Answer

Yes. Add the guest's name in the "Who's staying?" field at booking. Bring the guest's ID — not yours — to check-in.

Question 6

The property doesn't match the photos — what do I do?

Accepted Answer

Message the owner first through the inquiry thread on the booking. If it's not resolved within a few hours, email bookabed09@gmail.com within 24 hours of check-in and we'll evaluate a re-assignment or refund.

Question 7

How do I save properties for later?

Accepted Answer

Tap the heart icon on any property card. Saved listings show up under Dashboard → Saved, synced across web and mobile.

Question 8

What are the three cancellation tiers?

Accepted Answer

Flexible: full refund up to 24 hours before check-in. Moderate: full refund up to 5 days before; 50% within 5 days. Strict: 50% refund up to 7 days before; no refund after. The tier is set by the owner on each listing and shown clearly before you book.

Question 9

How do I cancel a confirmed booking?

Accepted Answer

Open the trip from Dashboard → Trips, tap "Cancel booking", and confirm. The page shows your refund preview before you commit so there are no surprises.

Question 10

When does my refund hit my bank?

Accepted Answer

Refunds process to the original payment method automatically. Most cards see the credit within 5-7 business days; UPI / net-banking refunds usually clear within 3 business days.

Question 11

What happens if the owner cancels on me?

Accepted Answer

You get a 100% refund regardless of the cancellation tier. If your check-in is within 7 days, support also helps find an alternate stay nearby.

Question 12

Can I dispute a cancellation or refund?

Accepted Answer

Reply to the cancellation email within 7 days, or write to bookabed09@gmail.com. We review the inquiry thread, payment record, and any photos / evidence before deciding.

Question 13

Which payment methods are supported?

Accepted Answer

UPI, debit cards, credit cards, and net banking. All payments are processed through Razorpay (PCI-DSS compliant) — we never see or store your card details.

Question 14

When is my card charged?

Accepted Answer

For instant-book reservations: at the moment you confirm. For request-to-book: only after the owner accepts (within 24 hours) — if they decline or don't respond, no charge is ever made.

Question 15

Are there any hidden fees?

Accepted Answer

No. The booking screen shows the full breakdown: nightly / monthly rate × duration + service fee + applicable taxes. The total you see is the total you pay.

Question 16

Is there a security deposit?

Accepted Answer

Some listings carry a refundable deposit (set by the owner). It's shown on the listing page and on the booking summary, separately from the rent.

Question 17

Can I get a GST invoice?

Accepted Answer

Yes — invoices are generated automatically after a confirmed booking. Find them on the trip detail page under "Invoices". For corporate bookings, add your GSTIN before paying so the invoice is raised in your business's name.

Question 18

How do I list my property?

Accepted Answer

Sign up, complete your business profile under Dashboard → Profile, finish KYC under Dashboard → KYC, then create a listing under Dashboard → Properties → New. Most listings go live within 24 hours of your first submission.

Question 19

Why do I need KYC?

Accepted Answer

KYC protects guests from fake listings and protects you from fraudulent disputes. We verify your Aadhaar through DigiLocker (the fastest route) and PAN; firms and companies also upload a business proof.

Question 20

How long does KYC review take?

Accepted Answer

Most KYC submissions are reviewed within 24 hours. We email you the moment a decision lands; if anything's missing, the rejection email tells you exactly what to fix and you can resubmit immediately at no cost.

Question 21

Are there any listing fees?

Accepted Answer

Listing is completely free. We charge a service fee per confirmed booking, shown clearly in the breakdown before you accept any reservation. No subscription, no per-listing fee.

Question 22

When do I receive payouts?

Accepted Answer

Payouts run weekly — every Friday — for stays that have completed the previous week. The amount lands in the bank account on file (Dashboard → Profile → Bank details).

Question 23

Can I edit my listing after publishing?

Accepted Answer

Yes, anytime — Dashboard → Properties → pick the listing → Edit. Most edits go live immediately. Major changes (rate, cancellation tier) trigger a quick re-review (under 24 hours).

Question 24

How do I temporarily pause my listing?

Accepted Answer

Use the Pause button on the property edit page. Paused listings don't show in search but stay editable; tap Publish again whenever you're ready.

Question 25

How do I archive (or delete) a property?

Accepted Answer

Use Archive on the property edit page. Archived listings are removed from search and bookings can't be made against them. If you need it restored, email bookabed09@gmail.com.

Question 26

Can I manage my listings from a phone?

Accepted Answer

Yes — install the Book-A-Bed app from the App Store / Play Store. You can edit listings, accept bookings, chat with guests, and receive push notifications for new inquiries.

Question 27

How do I sign in?

Accepted Answer

Email + password, Google sign-in, or mobile + OTP — all available at /auth/signin. Pick whichever is fastest for you.

Question 28

I forgot my password.

Accepted Answer

Visit /auth/forgot-password, enter your email, and we'll send you a reset link. The link is valid for 30 minutes.

Question 29

Why do I need to verify my mobile or email?

Accepted Answer

At least one verified channel is required to publish listings or complete bookings — it's how owners and guests can reach each other. Mobile is verified via OTP; email via a verification link we send after signup.

Question 30

How do I delete my account?

Accepted Answer

Email bookabed09@gmail.com from the address on file. We respond within 48 hours and process deletion within 30 days, in line with our privacy policy.

Question 31

Is my data secure?

Accepted Answer

Yes. We never sell user data. Payments are processed by Razorpay (PCI-DSS Level 1), KYC documents are encrypted at rest, and access is restricted to support staff handling specific requests.

Question 32

Where do I find your privacy policy?

Accepted Answer

Read it at /privacy. It covers what we collect, how it's stored, when we share it, and how to request deletion.

Question 33

Where are your terms of service?

Accepted Answer

Available at /terms. Covers the rights and responsibilities of both guests and owners using the platform.

Question 34

Where's the refund policy?

Accepted Answer

Spelled out at /refund-policy. Includes the three cancellation tiers, owner-cancellation rules, and the dispute process.

Frequently asked questions

Booking & stays

Cancellations & refunds

Payments

For owners — listing & KYC

Account & security

Policies & legal

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