Effective 24 Apr 2026
Refund policy
Effective 24 April 2026
This policy explains how cancellations and refunds work on Book-A-Bed. It applies once a booking is created and continues to apply after the stay completes. Please also read the Terms of use and the owner's published house rules for property-specific conditions.
Important note on payments today
Book-A-Bed is currently operating in owner-confirmation mode without online payments. When you send a booking request, no money is collected by us. After the owner accepts the request, you coordinate the payment directly with the owner.
Refunds for payments arranged directly with the owner are handled by the owner according to their own published policy.
The rules below will apply automatically once Book-A-Bed enables online payments (currently planned for a future phase).
1. Withdrawing a pending request
Before an owner confirms a booking, you can withdraw the request at any time at no charge. The held beds are released back to the inventory immediately.
2. Confirmed bookings — guest cancellation
Once an owner has confirmed your booking, the following tiers apply to refund of the accommodation amount (security deposit is refunded separately on completion of the stay per owner policy):
| When you cancel | Refund |
|---|---|
| More than 7 days before check-in | 100% |
| 3–7 days before check-in | 50% |
| Less than 3 days before check-in | 0% |
| After check-in | Unused nights prorated, subject to owner discretion |
For long stays (monthly rent), refunds are calculated on the current rental month only. Future months that have been prepaid are fully refunded unless the guest has caused damage.
3. Owner-initiated cancellation
If an owner cancels a confirmed booking, you receive a 100% refund of the amount paid. We may also offer a modest rebooking credit at our discretion and may penalise the owner's account for repeated cancellations.
4. Force majeure
In extraordinary circumstances — natural disaster, government order, significant civil disruption affecting the property's area — we may, at our sole discretion, offer full or partial refunds even outside the standard tiers above. Email support@bookabed.in with evidence.
5. Owner-guest disputes
If you believe the property was materially different from the listing, unsafe, or otherwise not as described, you have 48 hours after check-in to raise a complaint with support@bookabed.in. We will review and may, at our discretion, refund all or part of the amount paid.
6. Refund method and timing
- Refunds are processed to the original payment method used for the booking.
- Once approved, refunds are initiated within 3 business days. Most banks credit within 7 business days; some take up to 14 business days.
- Payment gateway fees may be deducted from the refunded amount in line with the gateway's published fee schedule.
- Refunds cannot be redirected to a different payment method or bank account.
7. Security deposits
Security deposits (where charged) are fully refundable at the end of the stay, less deductions for damage beyond normal wear and tear. The owner is responsible for returning the deposit within 14 days of checkout or providing an itemised statement of deductions.
If a deposit dispute arises, email support@bookabed.in. We will mediate but cannot compel the owner.
8. No refund situations
Refunds are not issued for:
- Stays that were completed as described in the listing.
- Missed check-in without notice (no-show).
- Violations of the owner's house rules that lead to eviction.
- Booking beds you did not intend to use ("just in case" bookings that you then abandon).
9. Changes to this policy
We may update this policy. Material changes will be posted here and announced at least 14 days in advance. The version of this policy in effect at the time of booking applies to that booking.
10. Contact
- Refund requests + disputes: support@bookabed.in
- General queries: help@bookabed.in